How to Sync Phone with LOOI

 

1. Check LOOI App
   1. Ensure your LOOI App is updated to the latest version. After updating, please restart the app or reboot your phone.
   2. If you’ve used LOOI before, open the LOOI App → Settings → Device, and delete the paired device.

 

2. Check Permissions & Network
   1. Disable and re-enable all LOOI permissions on your phone, including Bluetooth and GPS.
   2. Confirm your phone is on a stable Wi-Fi network, or try using mobile data.

 

3. Charge LOOI
   1. Use a USB-C charger (9V/2A) and cable to power on LOOI.
   2. Hold the front button "· · · · · ·" for at least 3 seconds, check if the yellow light starts breathing and if the device vibrates. You can also try different fingers.

 

4. Install Docking Ring 

Make sure the docking ring is correctly installed on your phone if your device doesn’t support MagSafe.

 

5. Try Another Phone

Pair LOOI with another phone to check if the issue persists.

 

6. Reset LOOI
   1. Use a SIM card pin to press the reset button on the back of LOOI.
   2. Hold for 2–4 seconds until the green indicator light turns on, confirming a successful reset.
       

If the issue still persists, please provide a video showing your process for us to confirm the issue. If it is with the device, we will take care of your order.

Chat here: [e-mail] 

Join our Discord