LOOI

If you receive an item that appears to have been previously opened or used, please send us photos including below key information. The photos would help with our investigation and improve our packa...

All prices shown on our website are in US Dollars (USD).At checkout, the system will automatically convert the USD price into your local currency. The exchange rate applied will depend on the rate ...

Currently, LOOI only comes in one model, but with two color options: black and white.   LOOI Solo – 1 device LOOI Twin – 2 devices of the same color LOOI Mix Duo – 2 devices, one black and one wh...

No.    LOOI base works together with your phone to unlock all features and ensure a smooth setup experience.   Once LOOI is synced with your phone, you can put your phone aside and use RC LOOI to ...

You can request our return and refund service√ The product has not been used and does not affect secondary sales. √ Within 7 days starting from 00:00 on the day after receiving the product if the p...

PayPal decline usually happens when PayPal’s security system detects something unusual with the payment. This can be related to the device, location, or the card linked to your PayPal account. To h...

LOOI offers a one-year warranty against manufacturing defects, starting from the date of receipt.  During this period, if any defects arise due to manufacturing issues, LOOI is fully responsible fo...

Unfortunately, at this time, we do not have a shipping channel available for deliveries to military installation, APO/FPO/DPO and PO.Box addresses. If you don’t see your address listed in our shipp...

We accept the following forms of payment:Credit Card (Visa、Mastercard、Maestro、American Express、JCB、Diners Club、Discover)PaypalApple PayGoogle PayKlarnaAdditional payment methods (UnionPay, WeChat P...

To enjoy optimal LOOI experience, we recommend:Using an iPhone 12 or later (iOS 17+), or an Android device with Android 12 or higher.Keeping your device within 0.85 lbs (385g), and remove the phone...